We’ve been receiving a lot of questions about east Austin resources for neighbors in need. Neighbor 2 Neighbor is currently working alongside Good Apple to get food delivered to households with someone who is 55+ or has a health condition or disability that puts them at risk. Here is information about that partnership and additional resources.
Good Apple Food Delivery
https://utexas.qualtrics.com/jfe/form/SV_2fBMQtb1i5IBor3
Who can get deliveries?
Anyone in need of food who lives in Travis County and is age 55+ or has a health condition or disability which puts them at high risk for COVID-19.
Is this free?
Yes, both the food and delivery service is 100% free. We will never ask for your bank account, credit card, or social security number, and you should hang up on anyone who does.
What type of food will be delivered?
You will receive a bag of non-perishables and a bag of fresh produce.
How much food will be delivered?
Each bag will have a week’s worth of food for one person. You will receive a bag for each person in your household, up to 5 bags max.
When should I expect a delivery?
This is on a first come first serve basis, and as soon as they are able to get you scheduled for a food delivery, Good Apple will reach out to you via text or phone. With the current waiting list, this is taking 1-2 weeks.
If it’s been more than that and you haven’t heard from Good Apple, you can call us (512-879-4381). Unfortunately, calling will not speed your delivery up, and we don’t currently have access to their delivery schedule.
What days of the week do they deliver?
Monday through Friday, between 10 AM and 6 PM.
How many times can I use this service?
This is a one-time delivery. However, 7 days after receiving your delivery, if you still need food, you may fill out the survey at https://utexas.qualtrics.com/jfe/form/SV_2fBMQtb1i5IBor3 to request another, or call us at 512-879-4381 or Good Apple at 737-228-3558 to request another.
Other Questions
- What if I need food now?
- Distributions are happening in our area almost every day
- Go here to see all upcoming distributions in our area (Austin east of I-35)
- If you’re looking for information about food available outside our area (Austin east of I-35), 2-1-1 is the best place to call
- What about diapers?
- We are working on delivery options. In the meantime…
- Any updates will be posted on the hotline, 512-879-4381
- Covenant United Methodist has diapers on Wednesday afternoons (4:30-6:30 PM): 4410 Duval St, 512-346-3124
- Catholic Charities has diapers on Friday afternoons: 1625 Rutherford Ln, 512-651-6100
- Austin Diaper Bank has baby diapers at 8711 Burnet Rd, Bldg B (in the back) on 4/24, 9:30-11AM
- What about toilet paper, hand sanitizer, gloves, masks, etc?
- N2N does not currently have these things. If anything changes, it will be updated on the hotline, 512-879-4381.
- Are you still giving out HEB cards and bus passes?
- No, these are suspended for now… we are funneling our funding to deliver food to more people
- Can I still get bill pay assistance?
- Yes! For City of Austin utility bill assistance, text 512-943-7978 with…
- A picture of the first page of your most recent bill,
- A picture of your ID,
- proof of income (if you currently have no income, just say that), &
- The number of people in your household.
- Other bill pay assistance is also available on a limited basis… text 512-943-7978 for this as well
- Yes! For City of Austin utility bill assistance, text 512-943-7978 with…
- How can I get help paying rent?
- http://www.austintexas.gov/housing-resources
- City of Austin Neighborhood Centers, 512-972-5780
- What if I think I might have COVID-19?
- Call CommUnityCare’s COVID-19 Hotline at 512-978-8775
- When will N2N reopen for face-to-face gatherings?
- We don’t know yet. It will be updated on the hotline whenever anything changes; you can check at 512-879-4381
- Other questions?
- 2-1-1 is the best place to start for other needs
- Call 512-879-4381 if it’s something specific to Neighbor 2 Neighbor
